Privacy Policy
1. Introduction
This Privacy Policy explains how Conmoji B.V. (“Conmoji”, “we”, “us”) processes personal data in connection with the Conmoji platform.
2. Roles and Responsibilities
Conmoji acts as:
- Data Controller for account and platform data; and
- Data Processor for chatbot (Moji) interaction data processed on behalf of Customers.
For payment processing, Mollie B.V. (“Mollie”) acts as an independent Data Controller. As a licensed financial institution, Mollie determines the purposes and means of processing payment data under its own privacy policy, available at https://www.mollie.com/legal/privacy.
3. Legal Basis for Processing
We process personal data on the following legal bases under the GDPR:
- Contract: to provide and maintain the Service you have subscribed to;
- Legal obligation: to comply with tax, accounting, and other statutory obligations;
- Legitimate interest: for fraud prevention, security, and service improvement; and
- Consent: where required, for example for optional marketing communications and website analytics (Microsoft Clarity, see our Cookie Policy).
4. Payment Data Processing
When you purchase a subscription:
- payment details are collected and processed by Mollie;
- Mollie may collect billing name, email, payment method, IBAN or card details, IP address, and related transaction data;
- Conmoji receives limited metadata from Mollie (such as subscription status, transaction ID, and amount); and
- we do not store full card or bank account details.
5. Data Sharing with Mollie
We share limited, necessary data with Mollie to:
- process transactions;
- verify subscription and payment status; and
- prevent fraud.
Mollie processes this data under its own privacy framework as an independent controller.
6. Subprocessors
We may use subprocessors for:
- cloud hosting and infrastructure;
- AI processing; and
- email delivery.
All subprocessors operate under Data Processing Agreements. A list of current subprocessors is available upon request via privacy@conmoji.com.
7. International Transfers
Personal data may be processed outside the European Economic Area (EEA). Where this occurs, we implement Standard Contractual Clauses or other appropriate safeguards recognized under the GDPR.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Duration of subscription + 6 months |
| Subscription and financial records | 7 years, in accordance with Dutch tax law (fiscale bewaarplicht) |
| Chat session data | Duration of subscription + 30 days, or until deletion is requested by Customer, whichever is earlier |
| Technical logs | Up to 6 months |
9. Your Rights
Under the GDPR, you may exercise the right to access, rectify, erase, restrict, or port your personal data, and to object to certain processing.
To exercise these rights, contact: privacy@conmoji.com.
Payment-related data rights may need to be exercised directly with Mollie.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), www.autoriteitpersoonsgegevens.nl.
10. Contact
Questions about this Privacy Policy can be sent to: privacy@conmoji.com.
1. Company Information
Conmoji B.V.
Trade name: Conmoji BV
KVK: 42159168
The Hague, the Netherlands
Email: support@conmoji.com
2. Scope and Acceptance
2.1 These Terms of Service (“Terms”) govern access to and use of the Conmoji platform and related services (the “Service”) provided by Conmoji B.V. (“Conmoji”, “we”, “us”).
2.2 By creating an account, subscribing to, or otherwise using the Service, you (“Customer”, “you”) agree to be bound by these Terms.
2.3 The Service is provided exclusively to businesses. By using the Service, you confirm that you are acting in a professional or business capacity and not as a consumer.
3. Relationship with Payment Processor (Mollie)
3.1 Conmoji uses Mollie B.V. (“Mollie”) as its payment service provider to process online payments made through the Service.
3.2 Unlike arrangements where a payment provider acts as merchant of record, Conmoji itself remains the seller of the Service. Conmoji is responsible for issuing invoices, and for calculating, collecting and remitting any applicable VAT or other taxes on subscription fees.
3.3 Mollie processes the payment details you provide (such as card, iDEAL, or bank details) on Conmoji’s behalf. As a licensed financial institution, Mollie acts as an independent data controller for this payment data under its own privacy policy and terms, available at https://www.mollie.com/legal.
3.4 By completing a payment, you also agree to Mollie’s applicable terms of use.
3.5 Mollie is responsible for the technical processing and security of payment transactions. Conmoji remains responsible for billing, invoicing, refunds, and tax compliance as described in Section 5.
4. Services
4.1 Conmoji provides a cloud-based platform enabling businesses to create, deploy, and manage AI-powered virtual assistants (“Moji”) for use on their websites and other channels.
4.2 Conmoji acts as:
- Data Controller for account-level and platform data; and
- Data Processor for chatbot interaction data processed on behalf of Customers, as further described in our Privacy Policy.
4.3 Customers remain responsible for ensuring their lawful use of the Service and any chatbot functionality, including compliance with applicable data protection and consumer protection law.
5. Subscriptions and Billing
5.1 Standard Pricing and Trial
New customers may access the Service for an initial trial period of 14 days at a reduced rate of €1 (excl. VAT). Unless cancelled before the end of the trial period, the subscription automatically continues at the standard recurring fee of €99 per month (excl. VAT).
All fees are stated exclusive of VAT unless explicitly indicated otherwise. VAT or other applicable taxes will be added in accordance with your location and VAT registration status.
5.2 Partner and Promotional Pricing
Conmoji may, at its sole discretion, make the Service available through resellers, partners, or promotional discount codes at a price that differs from the standard rate referred to in Section 5.1. The price displayed and confirmed to you at checkout is the price that applies to your subscription. Promotional or partner pricing may be limited in duration, discontinued, or changed at any time and does not affect the standard pricing applicable to other customers.
5.3 Recurring Authorization
By completing checkout, you:
- authorize recurring monthly charges for your subscription;
- acknowledge that your subscription renews automatically until cancelled; and
- agree that Mollie may store and process your payment details to facilitate recurring billing.
5.4 Taxes and Invoicing
Conmoji calculates, collects, and remits applicable VAT and other taxes on subscription fees, and issues invoices directly to Customers.
5.5 Price Adjustments
Conmoji may adjust subscription fees from time to time, including to reflect inflation and increases in operating costs, for example with reference to the Dutch Consumer Price Index (CBS) or a comparable measure.
Conmoji will notify Customers of any price increase at least 30 days before it takes effect.
If you do not wish to accept a price increase, you may cancel your subscription before the new price takes effect, without penalty. Continued use of the Service after the effective date constitutes acceptance of the new price.
5.6 Refunds and Billing Disputes
Except where required by applicable law, fees already paid are non-refundable. Conmoji may, at its sole discretion, offer a full or partial refund in exceptional circumstances.
Chargebacks initiated through Mollie may result in suspension of your account pending resolution.
5.7 Cancellation
You may cancel your subscription at any time via your account dashboard. Cancellation prevents future renewals; access continues until the end of the paid period.
5.8 Late Payment
You are required to keep a valid payment method linked to your account. If a payment fails or is not received by the due date, Conmoji may:
- suspend or restrict your access to the Service until payment is received;
- charge statutory interest on the overdue amount and reasonable administrative costs (for example, a fixed administrative fee per reminder); and
- pass on any reasonable collection costs incurred.
Suspension of the Service for non-payment does not relieve you of your obligation to pay any outstanding fees.
6. Acceptable Use and Fair Use
You may not use the Service to:
- violate applicable laws or regulations;
- engage in fraudulent or abusive conduct;
- collect personal data unlawfully;
- generate harmful, hateful, or misleading content; or
- provide automated professional advice (legal, medical, or financial) without appropriate human oversight.
We reserve the right to suspend accounts for violations of this Section.
Fair use. Plans that include “unlimited” chats are meant for normal business use of one Moji on your own website. Usage far above what is typical for a business of similar size, or traffic generated by automated means (such as bots, scripts, or load testing), is not covered. If your usage goes beyond fair use, we will contact you first to talk it through and may propose a Custom plan. We may temporarily limit usage where it puts the stability of the Service for other customers at risk.
7. Intellectual Property
7.1 Ownership. Conmoji owns all right, title, and interest in and to the Service, including its underlying software, source code, algorithms, user interface, visual design, “look and feel”, trademarks, logos, and documentation (the “Conmoji IP”). Nothing in these Terms transfers any ownership of the Conmoji IP to Customer.
7.2 License. Subject to your compliance with these Terms and payment of applicable fees, Conmoji grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.
7.3 Restrictions. You shall not, and shall not permit any third party to:
- copy, reproduce, modify, or create derivative works based on the Service or its user interface;
- reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Service;
- use scraping, crawling, screen-recording tools, or other automated means to extract data, content, or design elements from the Service;
- use the Service, or any information obtained from it, to build or assist a competing product or service;
- remove or obscure any proprietary notices; or
- white-label, resell, or sublicense the Service without Conmoji’s prior written consent, except as expressly authorised under Section 10.
7.4 Customer Data. As between Conmoji and Customer, Customer retains all rights to the data and content it inputs into the Service (“Customer Data”). Customer grants Conmoji a limited license to use Customer Data solely to provide, maintain, and improve the Service.
7.5 Feedback. If you provide suggestions or feedback about the Service, Conmoji may use this feedback without any obligation to you.
8. AI Output and Warranty Disclaimer
8.1 AI-Generated Output. The Service uses artificial intelligence to generate responses. AI-generated output (including Moji responses) may be inaccurate, incomplete, or unsuitable for a particular purpose. Conmoji does not warrant the accuracy, reliability, or fitness of any AI output. You must not rely on AI output as the sole basis for any legal, medical, financial, or other material decision, and you remain responsible for reviewing and supervising your Moji.
8.2 Customer Content and Knowledge Base. The Service allows you to upload content, instructions, and information to a knowledge base that your Moji uses to generate responses. You are solely responsible for the accuracy, legality, and appropriateness of all content you provide, and for the resulting behaviour of your Moji. Conmoji does not review, verify, or endorse Customer-provided content and accepts no responsibility or liability for it, including for any inaccurate, unlawful, or infringing content, or for any responses generated on the basis of it.
8.3 “As Is” Basis. Except as expressly stated in these Terms, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Conmoji does not warrant that the Service will be uninterrupted, error-free, or completely secure.
9. Data Protection and Processing
9.1 Roles. In providing the Service, Conmoji acts as Data Processor and you act as Data Controller with respect to personal data contained in chatbot interaction data and Customer-provided content (“Customer Personal Data”). Conmoji acts as Data Controller for account-level and platform data, as described in the Privacy Policy.
Reseller-related processing. Conmoji may engage authorised Resellers to assist with the marketing, sale, onboarding, administration, and support of the Service, as further described in Section 10. Depending on the nature of the activities performed, a Reseller may process personal data on behalf of Conmoji or act as an independent or joint controller. The applicable roles, purposes, and safeguards shall be determined in accordance with the actual processing activities and applicable data protection law.
9.2 Scope and Instructions. Conmoji processes Customer Personal Data only on your documented instructions, including as set out in these Terms, unless required to do otherwise by law. The subject matter, duration, nature and purpose of the processing, the types of personal data, and the categories of data subjects are determined by your use of the Service.
9.3 Processor Obligations. Conmoji shall:
- process Customer Personal Data only on your documented instructions;
- ensure that persons authorised to process the data are bound by confidentiality;
- implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk;
- assist you, insofar as reasonably possible, in responding to requests from data subjects exercising their rights;
- assist you in ensuring compliance with your security, breach-notification, and data protection impact assessment obligations;
- at your choice, delete or return all Customer Personal Data after the end of the provision of the Service, unless retention is required by law; and
- make available to you the information necessary to demonstrate compliance with Article 28 GDPR, and allow for and contribute to audits.
9.4 Sub-processors. You provide general authorisation for Conmoji to engage sub-processors to carry out specific processing activities. Conmoji shall inform you of any intended addition or replacement of a sub-processor and give you the opportunity to object on reasonable data-protection grounds. Conmoji shall impose data-protection obligations on its sub-processors that are no less protective than those set out in this Section. The general authorisation in this Section applies to sub-processors engaged to perform processing activities on behalf of Conmoji and does not, by itself, determine the role of any Reseller under applicable data protection law.
9.5 International Transfers. Conmoji shall not transfer Customer Personal Data outside the European Economic Area without implementing an appropriate transfer mechanism recognised under the GDPR, such as the European Commission’s Standard Contractual Clauses.
9.6 Data Breaches. Conmoji shall notify you without undue delay after becoming aware of a personal data breach affecting Customer Personal Data, and shall provide the information reasonably necessary for you to meet your own notification obligations.
9.7 Data Processing Agreement. This Section constitutes the data processing agreement between the parties. A separate data processing agreement may be entered into on request; in the event of any conflict, the separately signed agreement prevails.
10. Resellers and Distribution Partners
10.1 Authorised Resellers. Conmoji may appoint authorised resellers, distributors, referral partners, and other commercial partners (each, a “Reseller”) to market, promote, distribute, resell, implement, and provide support in relation to the Service. Resellers may act on behalf of Conmoji within the scope of the authority granted to them by Conmoji.
10.2 Reseller Activities and Customer Communications. Resellers may contact existing and prospective Customers in connection with the promotion, sale, onboarding, administration, and support of the Service. Conmoji may facilitate such activities by providing Resellers with limited Customer account information as described in Section 10.4 and in accordance with the Privacy Policy and applicable law.
10.3 Reseller Terms and Responsibility. Where you purchase the Service through a Reseller, your use of the Service remains governed by these Terms. Pricing, invoicing, and payment may be subject to separate terms agreed with the Reseller. Resellers may not modify these Terms, make warranties, or enter into commitments on behalf of Conmoji unless expressly authorised by Conmoji in writing.
10.4 Customer Account Information. To facilitate the activities described in this Section, Conmoji may disclose to authorised Resellers limited Customer account information, including the Customer’s company name, business contact details, subscription status, and information reasonably necessary for sales administration, onboarding, account management, and support of the Service.
Where such information constitutes personal data, its disclosure and subsequent processing shall be carried out in accordance with applicable data protection laws, the Privacy Policy, and any applicable data processing or other contractual arrangements.
Resellers may use such information only for authorised activities relating to the Service and shall not use it for unrelated marketing purposes or disclose it to unauthorised third parties.
10.5 Data Protection and Confidentiality. Conmoji shall ensure that appropriate contractual and organisational safeguards are in place for the processing of personal data by Resellers. Where a Reseller processes personal data on behalf of Conmoji, such processing shall be governed by an agreement meeting the requirements of Article 28 GDPR. Where a Reseller acts as an independent or joint controller, the parties shall establish their respective responsibilities in accordance with applicable data protection law.
10.6 No Change to Subscription. The appointment of a Reseller shall not, by itself, change your subscription, fees, or rights under these Terms. Conmoji remains responsible for its obligations under these Terms, except to the extent expressly agreed otherwise in a separate written agreement.
10.7 Reseller Statements and Liability. Resellers are responsible for their own acts, statements, and omissions. Except where a Reseller acts within the scope of authority expressly granted by Conmoji in writing, Conmoji is not liable for any representation, warranty, or commitment made by a Reseller that is not contained in these Terms.
11. Termination
We may suspend or terminate accounts in cases of:
- fraud;
- abuse;
- violation of these Terms;
- excessive chargebacks; or
- breach of Mollie’s applicable terms.
Upon termination:
- access ends at the conclusion of the current billing period; and
- Customer Data is retained for up to 6 months before deletion, unless a shorter period is required by law or requested by Customer.
12. Limitation of Liability
To the maximum extent permitted by law:
- Conmoji is not liable for indirect, incidental, or consequential damages;
- Conmoji’s total liability is limited to the amount paid by Customer in the 12 months preceding the claim.
13. Indemnification
You shall indemnify, defend, and hold harmless Conmoji and its personnel against any third-party claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of or relating to:
- your unlawful, improper, or unauthorised use of the Service;
- the content, data, instructions, or knowledge base you provide, or the responses generated on the basis of it;
- your breach of applicable data protection, consumer, or telecommunications law; or
- your breach of these Terms.
14. Confidentiality
Each party shall keep confidential any non-public information disclosed by the other party in connection with these Terms, and shall use such information only to perform its obligations under these Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the exclusive jurisdiction of the competent court in The Hague, the Netherlands.
16. General Provisions
16.1 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
16.2 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between Customer and Conmoji regarding the Service.
16.3 Assignment. Customer may not assign these Terms without Conmoji’s prior written consent. Conmoji may assign these Terms in connection with a merger, acquisition, or sale of assets.
16.4 Force Majeure. Neither party is liable for delays or failures caused by circumstances beyond its reasonable control.
16.5 Notices. Notices under these Terms shall be sent to the contact details provided at registration, or to support@conmoji.com.
1. Introduction
This Cookie Policy explains how Conmoji B.V. (“Conmoji”, “we”, “us”) uses cookies and similar technologies on conmoji.com. It should be read together with our Privacy Policy.
This policy complies with the EU ePrivacy Directive (2002/58/EC as amended by 2009/136/EC), the General Data Protection Regulation (GDPR, Regulation 2016/679), and the Dutch Telecommunications Act (Telecommunicatiewet).
2. What are cookies?
Cookies are small text files placed on your device by a website. They are widely used to make websites work, or work more efficiently, and to provide information to the owners of the site. Similar technologies include localStorage (browser storage) and session storage, which we also use.
3. Cookies we use
We categorise cookies as follows:
3.1 Strictly necessary
These cookies are essential for the website to function and cannot be switched off. They do not store any personally identifiable information.
| Name / Key | Provider | Purpose | Storage | Duration |
|---|---|---|---|---|
conmoji_consent | Conmoji (own) | Stores your cookie consent choice ("all" or "necessary only") so the banner does not reappear on every visit. | localStorage | Until manually cleared |
3.2 Functional cookies (third-party, Calendly)
These cookies are set by Calendly and are only loaded when you actively click “book a 1-on-1 demo call”. They are not loaded on page load. They enable the Calendly scheduling widget to function.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
__utma, __utmz | Calendly / Google Analytics (via Calendly) | Analytics within the Calendly booking widget to measure usage of the scheduling page. | HTTP Cookie | Up to 2 years |
| Session cookies | Calendly | Maintain your session state during the booking flow. | HTTP Cookie | Session |
For full details on Calendly's data practices, please see calendly.com/privacy.
3.3 Analytics cookies (third-party, Microsoft Clarity)
With your consent, we use Microsoft Clarity to understand how people use our website, through heatmaps and session recordings. This helps us spot what's confusing and keep making the site better. Clarity is only loaded after you click “Accept all” in the cookie banner. Text you type into forms is masked and not recorded.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
_clck | Microsoft Clarity | Recognises a returning visitor. | HTTP Cookie | 1 year |
_clsk | Microsoft Clarity | Links page views into one visit. | HTTP Cookie | 1 day |
CLID, MUID | Microsoft | Identifies the browser across visits. | HTTP Cookie | 1 year |
For full details, please see the Clarity cookie list and privacy.microsoft.com.
3.4 External resources (no cookies set)
We load the following external resources that do not set cookies in your browser, but may log your IP address as part of normal server operations:
| Resource | Provider | Purpose |
|---|---|---|
| Google Fonts API | Google LLC | Loads the “Inter” typeface. IP address may be logged by Google. |
| Fontshare CDN | Indian Type Foundry | Loads the “Pally” typeface. IP address may be logged. |
| cdnjs.cloudflare.com | Cloudflare Inc. | Loads Font Awesome icons and AOS animation library via CDN. |
4. Legal basis for processing
Under the GDPR and the Dutch Telecommunications Act:
- Strictly necessary cookies: processed on the basis of legitimate interest (Article 6(1)(f) GDPR) and the legal exemption under Article 11.7(a) of the Dutch Telecommunications Act. No consent is required.
- Functional cookies (Calendly): processed on the basis of your consent (Article 6(1)(a) GDPR). These cookies are only loaded when you actively initiate the booking flow by clicking “book a demo call”, which constitutes a clear affirmative action.
- Analytics cookies (Microsoft Clarity): processed on the basis of your consent (Article 6(1)(a) GDPR), given by clicking “Accept all” in the cookie banner.
5. Your rights and how to manage cookies
5.1 Withdraw consent
You can change or withdraw your cookie preferences at any time by clicking the “🍪 Cookie settings” button in the footer of any page on conmoji.com. Choosing “Necessary only” means the Calendly widget will still appear when you click it, but it signals your preference and we will not proactively initialise non-necessary third-party scripts. Microsoft Clarity stops collecting data as soon as you choose “Necessary only”.
5.2 Delete cookies via your browser
You can delete all cookies stored by your browser at any time via your browser settings:
- Chrome: Settings › Privacy and security › Clear browsing data
- Firefox: Options › Privacy & Security › Cookies and Site Data › Clear Data
- Safari: Preferences › Privacy › Manage Website Data
- Edge: Settings › Privacy, search, and services › Clear browsing data
Deleting cookies may affect website functionality and will reset your consent choice, causing the cookie banner to reappear.
5.3 Opt-out tools
To opt out of Calendly analytics cookies, you may also use the opt-out tools provided by Calendly at calendly.com/privacy.
6. Changes to this policy
We may update this Cookie Policy from time to time. The effective date at the top of this page indicates when it was last updated. Continued use of the site after changes constitutes acceptance of the revised policy.
7. Contact
For questions about this Cookie Policy, please contact us:
Conmoji B.V.
Email: privacy@conmoji.com