1. Company Information

Conmoji B.V. (in oprichting)
KVK: 67302750
BTW: NL002247591B37
Theresiastraat 110, 2593AS, The Hague, The Netherlands
Email: support@conmoji.com

2. Acceptance of Terms

By creating an account or using Conmoji's services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the platform.

These Terms form a legally binding agreement between you and Conmoji B.V. (in oprichting). You may only use our services if you are a business (B2B), acting in a professional capacity.

3. Services

Conmoji provides a cloud-based platform to create, manage, and analyze AI-powered chatbots. The platform includes tools for configuring chatbot behavior, embedding bots on your own websites, and reviewing session analytics.

• Conmoji acts as:
• Data Controller for your account data (email, authentication, settings).
• Data Processor for data collected by chatbots embedded by you, on your websites.

4. Account Registration

To use Conmoji, you must:

• Provide accurate, complete registration information.
• Be authorized to act on behalf of your business.
• Maintain the security of your account credentials.

You are responsible for all activity under your account.

5. Acceptable Use

You may not use Conmoji to:

• Engage in illegal, misleading, or harmful activities.
• Provide or imply legal, medical, or financial advice through bots.
• Target or collect data from individuals under 16 without consent.
• Build or deploy bots that promote hate speech, violence, or harassment.

Conmoji reserves the right to suspend or terminate accounts for violations.

6. Subscriptions and Payments

• Free Trial: New users may access a free trial (14 days). After this period, continued use requires a paid subscription.
• Paid Plans: All paid plans are billed yearly, via Stripe through our online portal. Upon request, customers may arrange SEPA direct bank transfers.

7. Data Handling and Privacy

Our Privacy Policy explains how we collect and use personal data. By using our platform, you agree to this policy.

Chat session data is stored securely and retained as long as your account is active, or up to 6 months after termination.

Customers are responsible for the legality of chatbot interactions with third parties or website visitors.

8. Third-Party Integrations

Our platform may integrate with third-party services (e.g., OpenAI, Stripe, Gmail, Make). While we facilitate these connections, we are not responsible for third-party functionality, performance, or data handling.

You are responsible for complying with the terms of any third-party services you use.

9. AI Limitations and Disclaimers

Conmoji uses AI language models (e.g., OpenAI) to power chatbot responses. These outputs are automatically generated and may be inaccurate or inappropriate.

Do not rely on chatbots for legal, medical, safety-critical, or financial decisions.

We disclaim liability for any decisions made based on chatbot responses.

10. Uptime, Support, and Modifications

We offer the service on a best-effort basis, with no guaranteed uptime (no SLA). Support is provided via:

• Our AI assistant Moji
• Email: support@conmoji.com

We may modify or discontinue features at any time. You will be notified of significant changes via email or in-app messages.

11. Termination

• You may terminate your account at any time. Upon termination, data will be retained for a grace period of 6 months, then permanently deleted.
• We may suspend or delete accounts immediately in case of abuse, fraud, or violation of these Terms.

12. Limitation of Liability

• To the fullest extent permitted by law, Conmoji is not liable for indirect, incidental, or consequential damages.
• Total liability is limited to the amount paid by you in the 12 months prior to the event giving rise to the claim.
• We do not warrant that the platform is error-free, always available, or fit for a particular purpose.

13. Governing Law and Disputes

These Terms are governed by Dutch law. Any disputes will be settled by the competent court in The Hague, The Netherlands.

14. Changes to Terms

We may update these Terms at any time. You will be notified of material changes in advance. Continued use of the platform after updates means you accept the new Terms.

15. Contact

For questions about these Terms, contact:
Email: support@conmoji.com
Address: Theresiastraat 110, 2593AS, Den Haag, Netherlands